Returns & Exchanges

At ANNKE, we are committed to your total satisfaction with our security products. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your ANNKE account to submit a Return Merchandise Authorization (RMA) request within the 30-day window.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or dispatch your replacement unit within 5-7 business days.