Frequently Asked Questions

Everything you need to know about our security solutions and services.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the selected shipping method.

Do ANNKE products come with a warranty?

Yes, all ANNKE products come with a standard 1-year limited warranty. You can extend this to 2 years by registering your product on our official website within 30 days of purchase.

What is your return policy for security systems?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund.

How do I access my camera feed remotely?

You can access your live stream via the ANNKE Vision app, available on both iOS and Android. Simply scan the QR code on your device to link it to your smartphone.

Do I need a subscription to use my ANNKE cameras?

No, ANNKE does not require a monthly subscription for basic features. You can store your footage locally on an HDD or SD card without any recurring fees.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna or Affirm in select regions.